Refund Policy

At Harram Jewellery , customer satisfaction is our top priority. We ensure that every product is carefully crafted and inspected before dispatch. However, if you are not completely satisfied with your purchase, we offer a fair and transparent refund policy in accordance with best practices for e-commerce in Pakistan.

Eligibility for Refunds

  • Refunds are only applicable to items that are damaged, defective, or incorrectly delivered.
  • To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days of delivery.
  • Refunds will not be issued for change of mind, customized items, or sale/discounted items unless they are faulty.

Refund Process

  1. Email us at harramjewellery@gmail.com within 7 days of receiving your order with:

  • Order number
  • Reason for refund
  • Photos of the product (if damaged or defective)
  1. Our team will review the request and respond within 2–3 business days.
  2. Once approved, the item must be returned via a reliable courier service at the customer's expense.
  3. After receiving and inspecting the returned item, we will process your refund within 7–10 business days.

Refund Method

  • Refunds will be issued via bank transfer or original payment method where applicable.
  • Shipping costs are non-refundable, unless the item was faulty or wrongly delivered.

Non-Refundable Items

  • Custom or engraved jewelry
  • Gift cards or promotional items
  • Items returned after 7 days

Need Help?

For any questions about your order or this policy, please contact our support team at:

📧 harramjewellery@gmail.com
📞 0322 6021701